Gibson Guitar Center Shipping & Returns Policy

Defective/Damaged Items must be reported to Gibson Guitar Center within 2 days of receipt of merchandise.
Please have your serial number ready with any return request.
Return Policy-30 Day Satisfaction Guarantee – Restrictions Apply
B-Stock and Open Box merchandise is not returnable 15% fee applies to all returns, we are happy to replace any defective product just let us know. (Due to a few customers treating a “purchase” as a “rental” we can no longer allow blind returns without the 15% restocking fee)
Our goal is your total satisfaction and more importantly sell you the right gear first.
We want you to be stoked about your purchase with us. If you’re not satisfied for any reason, let us know and we’ll make it right. We only sell high quality gear and guarantee it will work as specified.
If you receive a defective or damaged item we’ll replace it just let us know within 48hrs of receipt of merchandise so we can replace it.
We accept returns up to 30 days from time of purchase, however a 15% restocking fee and shipping charges will apply.
B-Stock and Open Box merchandise are not returnable, as with any purchase, please call us or chat us with questions before making a purchase so we get you the correct gear first. 
Are you looking to rent a Gibson Guitar? We do offer rentals, send us an email for more inquiries.  
Before returning any product, a Return Merchandise Authorization (RMA) number must be obtained by calling Gibson Guitar Center. NO returns, of any type, will be accepted without a RMA number.
Please have the following information ready when calling for a RMA number: customer name, invoice number, serial number and the nature of the problem. This information can be found on your invoice.

Return Guidelines

Item(s) must be packaged within a separate shipping box
Item(s) must be received in “Like New” condition
Item(s) must include all original packaging, manuals, components, accessories, etc.
Returns that are not defective are subject to a 15% restocking fee.
Item(s) that are opened or have been used are subject to a 15% restocking fee and if scratched or damaged additional fees may apply or your return may be refused.
Item(s) returned with missing accessories/components are subject to a charge for the replacement.
Special order items can not be returned
Open Box or B-stock items cannot be returned
Packaging must be in re-salable condition and not significantly ripped or damaged. 
All returns, exchanges, and refunds are processed immediately upon receipt. Please allow 3 weeks from the time you return your order for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement. We will do the refund quickly but banks/credit cards can take a while to apply the change. 

Defective Items

For your convenience, you will be issued a printable, pre-paid shipping label for returns within the 48 contiguous U.S. States. Once we receive your return and have validated the defect we will exchange the defective product for a brand new one, the serial number of the original product must match what we have on file.
All items will be inspected (serial numbers as well) and thoroughly tested by a technician upon arrival back to Hollywood DJ. The customer will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on arrival which are found to be in full working order and/or do not match the damage originally described.

International Orders

Orders for shipment outside of the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with US funds, by a cashier’s check drawn on a US bank, by wire transfer, or by PayPal. Gibson Guitar Center only accepts credit cards issued by a US bank, and has a billing address in the US, for orders shipping to US addresses. For further assistance, feel free to Contact Us.
Gibson Guitar Center does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT’s and/or brokerage fees will solely be the buyer’s responsibility.

The following items are not returnable

Open Box Items
B-stock Items
Discontinued products and closeouts
Electronic Delivery of Software
DVD’s / CD’S
Items that fall into the in mouth and in ear use category, such as mouthpieces, earphones, ear plugs, cannot be returned due to health regulations

Abuse of Return Privileges

Our return policy is in place to ensure our customers never get stuck with the wrong piece of equipment, product. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

Return your item to

(RMA) Number
7425 Sunset Blvd, Los Angeles, CA 90046, United States
Return in Store to Avoid Shipping fees

GIBSON GUITAR CENTER reserves the right to deny any return.